I led the product design for Smith.ai Chat, building a business messenger powered by both humans & AI to do what other chat widgets can't: qualify leads, book appointments, and provide support 24/7 – all while continuously learning and improving to fit individual business needs.
From the customer-facing messenger, to the powerful Knowledge Base access during conversations, to the flexible custom bot builder, Smith.ai Chat was built with every user in mind, at every touchstone of the journey.
Through close collaboration with the founding leadership and research with the engineering team, I helped align the company goals to build an advanced communication platform for capturing and qualifying leads online & offline.
This is an impactful yet challenging space, as there is no out-of-the-box solution that can work for a wide range of business needs and domains.
By leveraging machine learning technology from the start, we built a product that adapts to help teams be more responsive, answer more visitors effectively, and grow businesses by converting leads through a seamless experience.