Smith.ai Chat

Product Design

Smith.ai Chat is the fastest & friendliest way to capture website leads for small businesses, powered by AI.

Overview

Smith.ai Chat is the fastest & friendliest way to capture website leads for small businesses, powered by AI.

Results

Smith.ai Chat is the fastest & friendliest way to capture website leads for small businesses, powered by AI.

"I'm working with @smithdotai using their new live webchat feature, after hours it's all ai and it needed a knowledge base.  Pro: The UI couldn't be easier. Con: Pretty basic Q & A rn (no conditional logic). Still, very slick!"

Jess Birken, Birken Law Office

Role

I led the product design for Smith.ai Chat, building a business messenger powered by both humans & AI to do what other chat widgets can't: qualify leads, book appointments, and provide support 24/7 – all while continuously learning and improving to fit individual business needs.

From the customer-facing messenger, to the powerful Knowledge Base access during conversations, to the flexible custom bot builder, Smith.ai Chat was built with every user in mind, at every touchstone of the journey.

Approach

Through close collaboration with the founding leadership and research with the engineering team, I helped align the company goals to build an advanced communication platform for capturing and qualifying leads online & offline.

This is an impactful yet challenging space, as there is no out-of-the-box solution that can work for a wide range of business needs and domains.

By leveraging machine learning technology from the start, we built a product that adapts to help teams be more responsive, answer more visitors effectively, and grow businesses by converting leads through a seamless experience.

Since the product is constantly evolving from beta to full launch, I'd be happy to talk more in depth about Smith.ai Chat in person.